Terms and Conditions | Mesartim Plus

1. Basic Provisions

These terms and conditions govern the relationship between service provider Mesartim Plus s.r.o. and the customer. By ordering a service, the customer confirms that they have read these terms and agree to them.

2. Definitions

Provider: Mesartim Plus s.r.o. Address: Dagmar Buresove 2923/1, Praha 3, Žižkov, 130 00, Czech Republic IČO: 09215191, DIČ: CZ09215191 Customer: Natural or legal person ordering services Services: IT services including Accounting Server, Document Storage, IT Administrator and other solutions Contract: Order confirmed by provider

3. Contract Conclusion

Contract is concluded by: • Submitting order via web form • Order confirmation by provider via email • Service activation Provider reserves the right to refuse an order without stating reasons.

4. Scope of Services

Accounting Server: • Cloud server with pre-installed accounting software • Backups, technical support • Parameters according to selected configuration Document Storage: • Cloud storage for documents • Sharing, encryption, versioning • Integration with accounting software IT Administrator: • Remote technical support • Consultation, setup, problem solving • Hours volume according to selected plan

5. Prices and Payment Terms

Prices are stated excluding VAT (unless stated otherwise) Prepayment: • Monthly - within 7 days of invoice date • Annual - 10% discount, payment within 14 days Non-payment may result in service suspension.

6. Service Activation

Standard activation: within 24 hours of payment receipt (business days) Express activation: available for additional fee Provider will send access credentials to customer email after activation.

7. Service Availability (SLA)

Guaranteed availability: 99.5% monthly Planned maintenance: announced 48 hours in advance Compensation for unavailability: • < 99.5%: 10% discount for next month • < 99%: 25% discount for next month SLA does not apply to outages caused by customer or force majeure.

8. Technical Support

Support channels: • Email: support@mesartim.cz • Phone: +420 771 117 112 • Online portal (for customers) Response time: • Critical issues: within 2 hours • Standard: within 24 hours • Consultations: within 48 hours

9. Customer Obligations

Customer must: • Provide correct billing information • Protect access credentials • Not violate software copyrights • Not use services for illegal purposes • Not overload servers with excessive traffic

10. Backups and Security

Provider performs: • Daily data backups • Backup retention for 30 days • Encryption of data transfer and storage Customer is responsible for their own archival copies of important data.

11. Contract Termination

Notice: • Customer: 30 days in advance to last day of month • Provider: 60 days in advance Immediate termination by provider: • Non-payment after 30 days • Violation of terms • Illegal use of services Data will be available for 14 days after termination.

12. Personal Data Protection

Personal data processing is governed by separate Privacy Policy in accordance with GDPR.

13. Liability

Provider is not liable for: • Data loss caused by customer • Damage caused by third-party software errors • Outages caused by force majeure Maximum compensation amount: service price for 3 months

14. Dispute Resolution

Potential disputes will be resolved by: 1. Mutual agreement 2. Out-of-court negotiations 3. Competent court in Czech Republic Complaints contact: complaints@mesartim.cz

15. Final Provisions

These terms are valid in the version effective on order date. Provider reserves the right to change terms with 30-day notice. Invalidity of part of terms does not affect validity of other provisions. Governing law: legal system of Czech Republic